Hey Adele
This is a little confusing, the site was written using a CMS that we haven’t used before but gave us so many fabulous opportunities to enhance GT and offer a better service that is future proof. Im talking to the CMS expert in the hope he can put something in laymans terms that explain this …. but I received your email after you commented so its working ;-)… can I have a little time please, Im so busy but I promise ill come back on this soon
The user guides will be a culmination of the team, its going to take time. We had to launch this site as quickly as possible as to not allow our members to be affected by the dreaded “connection lags” we were experiencing. We know that we need to make tweaks and changes, all I can assure you is every member of staff is fully behind making GT brilliant, we just need our members to help us with support and patience… and to point out things we may miss… yes were human 😉