Hi Sherrie
Im sorry your having issues with entering the group. Looking at the logs it looks like you did eventually manage to get in and communicate.
Unfortunately I’ve tried to communicate with K9 before to rectify issues that may or may not have been the, this has never been successful hence why we advise blocking software and not filtering software
Sherrie Id like to look into this, could you complete this form to help me see if I can find a solution https://www.gamblingtherapy.org/en/report-technical-issue
Kind Regards
Dunc