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  • #2888
    adele
    Participant

    I am posting these instructions in a Reply (below) rather than in the New Topic body (here) so I can edit it if I have written something incorrectly or something changes. Feel free to add to it, please.

    Adele

    #2889
    adele
    Participant

    FIRST: CHECK YOU PROFILE SETTINGS –

    1. Click on big purple Gambling Therapy at top left of page, then click My Profile on the right.

    2. In Locale Settings, make sure you have selected the correct Time Zone by finding a listing for your country and any city that reflects your current time (your city may not be in the list).

    3. Under User Type, make sure you have selected “Gambler” or “Friends and Family” so you are allowed in to the appropriate groups. (Gamblers are not allowed in F&F groups, and F&Fs are not allowed in Gamblers groups – Community Groups are open to both Gamblers and Friends and Family.)

    4. Make sure the correct Language is selected.

    5. If you Edit your Profile (or if you are setting up a new Profile), be sure to Save it.

    SECOND: CHECK FOR SCHEDULED DAYS AND TIMES THE SUPPORT GROUP SESSIONS WILL BE OPEN –

    1. Click on Support Groups (between Helpline and Services at top of page).

    2. Find the day and time of the Support Group you want to join on the colored graph, or scroll down for a list of times sorted by Group Types. If your Profile Time Zone is set correctly, the times listed here should reflect the proper times for you.

    THIRD: JOIN THE GROUP SESSION –

    1. When the Group start time is close, click on Helpline (between Forums and Support Groups at top of page). You should see the Group session as soon as it opens, and there will be a “Join” button you can click on to get in to the chat room.

    REMEMBER: Get there on time because the Groups are closed after first 15 minutes.

    I hope this helps!

    Adele

    #2890
    adele
    Participant

    I missed the F&F Group today. I thought the time had been changed to 3:00 pm Central Standard … but it was at 2:00 pm today. Ugh!

    I hate that I missed you Velvet – and anyone else that was there.

    If (that’s a big IF) I can get up at 5am tomorrow, I will make the group in the morning.

    I will learn to check the Time Schedule for Groups every week and set my phone alarms accordingly …

    Good Day
    Adele

    #2891
    velvet
    Moderator

    I missed you Adele – maybe tomorrow.

    V

    #2892
    adele
    Participant

    I thought the F&F Group was scheduled to start 30 minutes ago, but it was 2 1/2 hours ago – I think! – eeesh … I don’t know why I have so much trouble with military time!

    #2893
    velvet
    Moderator

    Hi Adele

    We will meet soon I have no doubt.

    V

    #2894
    adele
    Participant

    I checked again, and the schedule did say 15:00 on my screen, and I was there at 3:00 but there was no active session available. Did you have the Thursday group today V?

    #2895
    Dunc
    Keymaster

    Unfortunately we did have a few glitches last night, this was due to the database transfer to the new server, the issue has been identified and and rectified

    Were so sorry for any inconvenience

    Take Care

    Harry

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