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Therapy for Gambling Addiction Privacy Policy


We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law. 

This Policy applies to Our use of any and all personal data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. By visiting you are accepting and consenting to the practices described in this policy.  If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. 

1 Definitions and Interpretation

In this policy the following terms shall have the following meanings:

“Our Site”means this website and
“We/Us/Our”means Gordon Moody a company limited by guarantee registered in England under 06302768,Registered Charity Number: 1124751 whose registered address is

Gordon Moody
Unit 3, 1 Castle Court
Castlegate Way
West Midlands, DY1 4RD

2 Information About Us

2.1     Our Site,, is owned and operated by Gordon Moody company limited by guarantee registered in England under 06302768, whose registered address is Gordon Moody
Unit 3, 1 Castle Court, Castlegate Way,Dudley,West Midlands, DY1 4RD

2.2      We are a charity registered with the Charity Commission 1124751

2.3     For the purpose of the Data Protection Act 1998 (the “Act“), the data controller is Gordon Moody company limited by guarantee registered in England under 06302768, whose registered address is Gordon Moody, Unit 3, 1 Castle Court, Castlegate Way,Dudley,West Midlands, DY1 4RD

Our nominated representative for the purpose of the Act is the Chief Executive. 

3 Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. 

4 Data Collected

4.1          Information you give us. This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our Site, subscribe to our service, use our app and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, gender, language, time zone.

4.2         Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

a)            Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

b)            information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouseovers), methods used to browse away from the page, and any phone number used to call our support services number. 

5 How Do We Use Your Data?

5.1         We use your data:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to make suggestions and recommendations to you and other users of our site about  services that may interest you or them.
  • to improve our services, for authorised academic and applied research, and/or statistical analysis. 

6 Information we receive from other sources

6.1      We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). 

7 How and Where Do We Store Your Data?

7.1       All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

7.2       We only keep your data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.

7.2       Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Act 1998. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties We engage and the use of the EU-approved Model Contractual Arrangements. Data security is of great importance to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

7.3        Steps We take to secure and protect your data include:

7.3.1     Encrypted passwords

7.3.2     Internal Data breach policy

 7.4       Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet. 

8 Do We Share Your Data?

8.1        We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as funders, sponsors and authorised research partners. Data will only be shared and used within the bounds of the law.

8.2        We may use anonymised data for applied/academic research but will only use identifiable data with the prior consent of individual users who agree to be involved in the research project.

8.3        In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us. 

9 How Can You Control Your Data?

9.1          When you submit information via Our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).

9.2         We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

10 Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. 

11 How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details at, or using the contact details below in section 12. 

12 Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact us by email at by telephone on 01384 241292 or by post at
Unit 3, 1 Castle Court, Castlegate Way,Dudley,West Midlands, DY1 4RD. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 11, above). 

13 Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Live Support Privacy Policy

What information is collected from you when you use the live support service:

  • Your name (you are free to use a pseudonym)
  • Your email address (if you provided this)
  • Your city/country
  • Your IP address
  • Your browser and computer type
  • The website that directed you to our site (where available)
  • A transcript of the helpline conversation

Support conversations are confidential and will not be shared with any other agency or person – with the following exceptions:

  • Where a member of the support team is finishing a shift it may be possible for you to continue your conversation with another team member. In this case you will be asked to consent to another team member reading through the transcript of your call so that they can take over.
  • Calls may also be reviewed by other members of the Gordon Moody support team to ensure a high quality service is delivered.
  • In exceptional circumstances a clinical manager may decide that sharing information with another agency may be required where it is considered that there is risk of serious physical harm to yourself or to another person. In these circumstances Gordon Moody will always attempt to agree the course of action with you wherever practical/possible, but reserves the right to take action independently if deemed necessary.